TERMS & CONDITIONS:
Booking:
All accommodation is offered subject to availability at the time of booking, with a valid debit/credit card (we don't accept cheques) when making a booking, whether on-line or by telephone.
A deposit for your first night's stay is required when booking, with the balance due on arrival.
When booking "direct" with us, we will send you a "Booking Confirmation" email and from this time, our Terms & Conditions apply.
Cancellation Policy:
Bookings cancelled 7 days or more prior to arrival, will not incur a charge.
Bookings cancelled with less than 7 days notice, will be charged the total cost of the booking, up to a maximum 7 days. Sorry, no exceptions - Cancellation charges will be applied to the debit/credit card provided at the time of booking.
Where a stay is cut short after arrival, or there is "no show", payment will be subject to full payment. Sorry, no exceptions.
Cancellation By Us:
Should it become necessary for us to cancel your booking, we will contact you immediately. Any payments made, we will be refunded in full. We will attempt to pass on details for another similar accommodation and price point in the local area.
Check-in/Check-out:
Guests may check-in on the day of arrival between 2.30pm-7pm. If check-in cannot be made by 7pm, guests are urged to let us know by telephone, and with prior notice, we will do our best to still accommodate late arrivals.
We kindly request that you vacate your room by 10am on the morning of your departure.
We are happy to assist with luggage to and from your room and vehicle if required.
Rooms - Additional Information:
The rooms must not exceed the total persons stated when booking.
The proprietors do not accept any responsibility for valuables left on site at the Mariners and it's car park.
Cleanliness is very important to us, and we ask our guests to assist us by keeping their rooms clean and tidy.
An iron and ironing board is available on request.
We do have fans that can be provided, that are on request.
Children:
We accept children of 3 years+ only.
Contractors and NHS staff:
Contractors and NHS staff are welcome.
Breakfast:
Full English breakfast/Other cooked options, plus buffet, is served in our ground floor Breakfast Room, generally between 08.15 am-09.30 am Monday-Sunday.
Smoking:
In line with current legislation, the Mariners is a non-smoking environment, although we do have a designated seating area at the front of the building where smoking is permitted, with a cigarette bin provided.
Pets:
Regrettably, pets can not be accepted, with the exception of guide or working dogs.
Takeaways:
We kindly ask that you do not bring takeaway food to eat in your room. Stains and strong smells are difficult to remove.
Car Parking:
We have a private car parking facility for guests, for 3/4 cars at the rear of the Mariners, (off Lucius Street) plus there is additional free car parking available in several nearby surrounding streets. To be fair to everyone, parking is on a first come first served basis, for the duration of your stay.
The proprietors do not accept any responsibility for valuables or damage to your vehicle, in the Mariners guest car park.
Breakages/Damage/Loss:
Please take care with our accommodation - Any breakages or damage to the accommodation or contents belonging to the Mariners, will be charged in full.
We do make a charge of £55 for a set of lost keys.
Disturbances:
We would like to remind all guests to have consideration for all other guests, so when you are arriving/departing, or whilst in your room, please keep noise to a respectable level. Disturbances or excessive noise levels will result in us asking you to leave and pay for your whole visit.
Stag or Hen Parties/Large Party Group Bookings:
Sorry, but no Stag, Hen parties or large party group bookings are accepted.
Reservations:
The Mariners - Torquay, reserves the right to reject any booking that they see fit.
Website:
We believe the content of this website is correct, but cannot accept responsibility for any errors or misunderstandings.
To allow us to continue to improve our service and our facilities, we reserve the right to amend the content at any time, which will then become effective immediately once it is posted on our website. You should check from time to time for any latest updates.